Warranty & Returns


WARRANTY POLICY

AccuShag offers the following warranties on brand new products purchased from AccuShag or an authorized dealer within the USA, for replacement shipping to the United States only:

  • One (1) Year Limited Manufacturer’s Warranty 

    • Covers manufacturing defects only. Normal wear and tear, abuse, or damage due to an accident or being dragged are not covered by warranty. Products that have been left set up unattended, overnight, or for extended periods of time in inclement weather are not covered by warranty. Nets damaged while being used for a different sport other than intended for are not covered by warranty.

    • Replace damaged or missing parts immediately. AccuShag supplies parts for all manufacturer defects. If parts are not available, we will provide like product. The replacement product will be the same SKU as on the original purchase receipt.

    • Our nets are engineered to be portable and are not meant for commercial use.

  • DAMAGE TO FRAMES DUE TO ABUSE OR IMPROPER USE IS NOT COVERED BY THE EXTENDED WARRANTY.

 *Our engineers will determine the type of damage after the required warranty information is submitted.

WARRANTY CLAIMS
Please submit all of the requested information below to sales@AccuShag.com.

  • Customer's name, address, and phone number

  • Name of store the product was purchased from

  • Invoice or Order number

  • Purchase date

  • Image(s) of problem with product. Please only send .jpeg files only.

  • Product style number or brief description of product

  • Brief description explaining problem with product

Please allow 48 hours after submission for your warranty claim to be reviewed by our engineering team.


If we determine the damage falls under our policy, your warranty claim will be processed within 72 hours (3 Business Days) of submission. You will receive an emailed invoice which will include your UPS tracking number as well as items shipped.


If we determine the damage does not fall under our policy, we will contact you within 48 hours explaining our reasoning and offer options to repair or replace your damaged net.

NOTE: DO NOT SEND BACK YOUR PRODUCT TO AccuShag UNLESS REQUESTED TO BY AccuShag. In most cases we do not need your product sent back, however we reserve the right to request it be sent back if needed for review. We do not require your net to determine the nature of the warranty claim.

If you have not heard from us WITHIN 48 HOURS, please send an email to sales@AccuShag.com.

 

RETURN POLICY

  • Full Refunds minus Credit card charges and Freight charges will be given for any AccuShag item returned to our warehouse within 15 days of purchase in its Original boxed condition.

  • No refunds will be given if the item is Used and Not returned in the Original packaging.

  • All refunds will be issued according to type of payment after a Return Authorization has been requested and issued.  Please send request to sales@AccuShag.com

  • NO refund will be issued without a Return Authorization.

  • Missing Parts or Damaged Product upon arrival, please contact the Returns department immediately.

Upon receipt of the Return Authorization, please return the product within 15 days.
(RA Cancellation date 30 days)

The Customer is responsible for return shipping cost, unless an item is received in Error by AccuShag.

All returns will be processed after the product has been received and inspected in our warehouse:

  • All returned product is subject to a 25% Restocking Fee if not returned in its Original Packaging or Box.

  • All returned product is subject to a 25% fee if product is returned Used or Damaged.

  • Credit or Refund amount is subject to change if product is returned Used or Damaged, customer will be notified of any discrepancies with the returned product.

  • Unauthorized product return is subject to a 25% restocking fee.

Any packages that arrive without an RA Number clearly written on the Box or on the Packing Slip are subject to an additional 15% processing fee.

 

CUSTOMER SERVICE / WARRANTY

541.690.8121
or email sales@AccuShag.com